Pensions Board publishes Customer Charter – Website recording 12,000 visits a month

Thursday 3 March 2005: Dublin: Anne Maher, CEO Pensions Board, today, launched the Pensions Board’s Customer Charter, Customer Action Plan 2004-2007 and Comment & Complaints form. These combined documents represent the Board’s sustained commitment to the continued development of its customer services.

The Customer Action Plan (CAP) formalises and records what the Board currently does in the area of customer service and signposts how the Board proposes to develop its services in line with modern quality customer service principles. The CAP also requires that progress in meeting specific standards be evaluated and reported.

The Customer Charter is a public statement detailing the Board’s standards and services including specific service commitments.

Speaking at the launch Anne Maher said, “The Board is committed to delivering high quality customer service and is pleased that recent customer surveys indicate a good level of customer satisfaction. The Pensions Board, to date, has offered a number of customer information service tools including the web-site which experienced 145,332 visits over the last twelve months, with an average of over 12,000 visits per month”.

Anne Maher continued: “At the core of any effective Customer Charter initiative is a formal customer comment and complaint system. This type of feedback is essential to enable us to continue improving services to our customers.”

The Customer Charter, in leaflet format, and the Comment & Complaints Form are available for customers to take away from the Pensions Board’s office, Verschoyle House, 28/30 Lr Mount Street, Dublin 2, phone 1890 65 65 65. All documentation including the Customer Action Plan, is available by logging onto the web-site

Media Queries:

Mary Hutch
Head of Information and Training
The Pensions Board Tel: (01) 6131900

Aongus Horgan
Assistant Head of Information and Training
The Pensions Board Tel: (01) 6131900

Jackie Gallagher
Q4 Public Relations Tel: (01) 4751444 / 087 2371838