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Accessibility

The Pensions Authority recognises the importance of ensuring that our site is accessible to everyone and is committed to making its website, www.pensionauthority.ie, accessible in accordance with the European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020 and the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

Our commitment

We are dedicated to ensuring that all users, including people with disabilities, can access and use the information and services available on our website. We strive to maintain a high standard of accessibility and usability across all of our digital content.

Compliance status

This website is partially compliant with the WCAG 2.1 Level AA standard due to some non-compliance issues or exemptions, as outlined below.

Non-accessible content

Some parts of the website are not fully accessible for the following reasons:

  • Certain older PDF documents are not fully accessible to screen reader software.
  • Some interactive features may not yet be fully operable using only a keyboard.

We are actively working to address these issues as part of our ongoing commitment to accessibility.

Measures to improve accessibility

We are taking the following steps to enhance accessibility across our website:

  • Embedding accessibility into our content creation process
  • Carrying out regular audits and testing of website content
  • Reviewing and updating legacy content where practicable
  • Providing accessibility training to relevant staff

Feedback and contact Information

We welcome your feedback on the accessibility of our website. If you encounter any issues or require assistance, please contact us:

  • Email: info@pensionsauthority.ie
  • Telephone: (01) 613 1900
  • Postal Address: Verschoyle House, 28/30 Lower Mount Street, Dublin 2, D02 KX27

We aim to respond to all queries related to accessibility within five working days.

Complaint procedure

If you are not satisfied with our response, you may contact the Office of the Ombudsman, which provides independent oversight of complaints relating to public sector bodies in Ireland.

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